Return and Exchange Policy

Returns

All products except the Crop-A-Dile and Crop-A-Dile Mini have a 60-day satisfaction guarantee. If you are unhappy with your purchase you can return it within 60-days of purchase for a full refund (this excludes the original shipping charge).

Returned product must be in re-sellable condition and all parts need to be included in the returned package or you do not qualify for a refund.

FootScientific will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to FootScientific. FootScientific will also not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.

To initiate the return process and receive a return label please have your order number and original shipping zip code handy then click here and follow the prompts. If you have any questions, please contact us at admin@footscientific.com.

Exchanges

We understand sizing and orthotic types can be a challenge when ordering online. We believe in putting the customer first and making sure you have the right orthotic under your feet! Our 60 day satisfaction guarantee also allows for size and type exchanges. 

Exchanged product must be in re-sellable condition and all parts need to be included in the returned package or you do not qualify for an exchange.